Terms and conditions of use

General Terms

Welcome to LEBERTA LONDON LTD. These terms and conditions apply to the use and accessing this document and/or in placing an order through Leberta London. You agree to be bound by the terms and conditions set out below. Please take the time to read these terms as it is important for both of us that you understand our contractual relationship and the services we provide for you. If you are unhappy with any aspect of these, then you should contact us at info@leberta.co.uk before placing an order with us.

This site is owned and operated by LEBERTA LONDON LTD (‘we, our, us"). Registered office: 59-60 The Market Square, London N9 0TZ. Registered number 09287585 (England & Wales). VAT registration Number GB 223673416

The agreement between us and your use of our website shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A contract between the customer and the seller for the sale of our products and/or services will only exist once an order has been either paid in full or partially paid and accepted and processed.

Our Products

We sell handmade furniture online. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade or specially adapted, all sizes, weights, capacities, dimensions and measurements indicated on our website about the goods are approximate closeness to the  indicate only. We reserve the right to alter dimensions and design to ensure the look for the final design and comfort. 

We use durable timber and fine materials and confident of the durability of our goods. Our furniture designs are illustrated on our website and details of different types of materials, designs and varnish that we use in producing our goods can be obtained by contacting us and we are confident that we can make furniture that works for you.

Acceptance and processing of your order

The online purchases will be sold as described on the website and you will receive an invoice with all details. If you are not happy with any of the details please contact us immediately info@leberta.co.uk or 07796 505221. 

Before ordering from us, it is your responsibility to check and determine your full ability to receive the products. This includes ensuring that the product ordered will pass freely into your room of choice, and that they fit in that room, can be transported through the front door of your flat or room, stairs and doorways, and any other issues that could make the delivery more complicated or impossible to process. Up-to-date mobile telephone number and e-mail address are absolutely necessary to ensure successful delivery of your item.

If you decide to place an order for customised bespoke order with Leberta London, through lengthy consultation you will first choose your furniture design followed by your choice of measurements, fabric and varnish from our selections and suggestions. Leberta London will not be held responsible for client’s incorrect measurement.  

All bespoke order details will be on a Pro-forma invoice and if you wish to change any details please contact us info@leberta.co.uk or 07796 505221. before confirming your order. We will take your confirmation as instruction to deliver those goods as stated. Any changes thereafter needs to be discussed and may incur additional charges. Please note that made to order products are not eligible for refunds or cancellation after 14 days of the order. Bespoke orders will be accepted in writing and any changes after will incur charges. It is important that you appreciate and understand that once we accept your order, this is a legally binding contract. Your statutory rights are unaffected.

Payment

Online purchase: All payment include VAT and full payment needs to be paid on ordering from the website.

Bespoke items: We request a payment of 50% non-refundable deposit of the total amount of the goods when placing an order. The balance payable must be settled in full, 48 hours prior to delivery* of the goods.

Payment can be made in cash, by debit or credit cards, Visa, MasterCard

 “We do not share store credit card details nor do we share customer details with any 3rd parties

Payments can also be made by bank transfer, 

Bank Details: Natwest Bank.  Account Name: Leberta London. Account No: 21725330.  Sort Code: 60-05-26.

IBAN: GB92NWBK60052621725330.   BIC: NWBKGB2L.   Branch address: 88 Station Road London E4 7BB

*Separate delivery and installation charges may apply.

Prices

We have extensive range in the production and sale of bespoke handmade furniture and our prices are in GBP, comparatively competitive to similar bespoke companies.

Delivery          

At the point of your order you will be given the approximate time until delivery. We will endeavour to ensure that the approximate delivery date is accurate, and will keep you informed of any delays that occur as a result of circumstances beyond our control. Only once we have received the balance of any monies due in cleared funds, will we be able to confirm your actual delivery date.

It will be important that easy access can be gained to the room in which the furniture is going. It is the responsibility of the client to make sure that any room is cleared as we are unable to take away your old furniture. We offer a production and delivery lead time of 8 - 12 weeks on standard items and longer on custom made orders. Free delivery and assembly to the UK within 100 miles radius of London. Delivery charges exceeding 100 miles is negotiable.

Please note larger items are sent with two-man vehicles. Our deliveries are scheduled in with you so you will know when the couriers will be arriving. Our drivers will take the furniture to your room of choice, unpack, and remove the packaging on your behalf. Please be certain your purchase(s) will fit through doorways, upstairs etc. before you buy to avoid disappointment. We reserve the right to apply a restocking charge of 30%, and the cost of the delivery will be charged for items returned in this situation.

Customers may collect from us in person or use their own courier collection company. However, please note we cannot be held responsible for any loss or damage to items once they have left us when using a third party courier. This does not apply to orders sent and delivered by us.

Should we need to store customers’ orders for own collection, we reserve the right to charge a storage fee for delays in collection. All collections must be pre-booked to ensure the items are ready on your arrival and the location for collection is agreed beforehand. The seller will ask the customer to sign the proof of delivery (POD) to confirm all goods were checked and received in good condition and that there was no damage to your order and / or your property as a result of the delivery service provided. We want you to be utterly delighted with your purchases. If the goods you have chosen do not meet with your approval for any reason, please contact us in writing or another durable medium within 7 working days of taking delivery.

Errors

In the event that a product is listed at an incorrect price due to technical error or error in pricing information, Leberta London have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.

Sizes and specifications given may vary very occasionally and slightly from what is advertised due to items being made by hand. Should your size and specification need to be exactly as ordered please make this known at the point of ordering.

Refusal of Transaction & Eligibility of Purchase

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website.We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Cancellation Policy

On regular items you can cancel your order and receive a full refund up to 14 days after placing your order. On Made to order items, you can cancel your order up to 24 hours after you place your order. After 24 hours Consumer Contract regulations to cancel do not apply to goods made to order or special orders. However, if the goods have a manufacturing fault after a delivery, we will endeavour to repair or replace as necessary. Goods made especially to a customer’s bespoke specification cannot be cancelled under any circumstances once payment has been made.

Refunds

We will ask you to check that your delivered products have arrived in perfect condition, before signing the delivery form, so please open and check your order when you receive it. If you are not satisfied with the goods upon delivery, please note this on the delivery form and contact us as soon as possible. All items and parts of items must be checked for any damage prior to assembly.

If the delivered item does not match your order, is damaged, have manufacturing fault or incorrectly supplied, please contact us as soon as possible to discuss a repair or replacement.  If your complaint appears valid we will arrange for collection of the item by our team, who will advise you of a proposed collection date. We will require you to take care of the item after you have taken delivery of it until it is collected, as it might be necessary to return it to the manufacturer. Goods must be returned to us in a saleable condition and we reserve the right to make reasonable deductions from the amount refunded to you if there is signs of wear and/or damage to the Goods. Please include your customer order details with the item(s) to be returned, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to discuss a possible repair or replacement.

Privacy Policy

We store the contract’s details content and will send you the details of your order as well as our general terms via email. You will find the terms here at all times. The details about your recent orders can be found in your customer login.

Personal information submitted to us via this website will be used for the purposes of processing customer orders, sending our brochure and or newsletters which you have specifically agreed to by email or post.

We do not pass on your data to third parties, sell your data or use for any other purpose.

Please note that the information you give to us to process your order is your responsibility.

Our guarantee

We are confident in the durability of our products and so we offer a 2 year full manufacturer warranty on all of our items beginning on the date of delivery.  Additionally 10 years guarantee on sofa frame.

These warranties do not cover fair wear and tear, neglect, abuse or misuse of your Goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.

Complaints/ Discrepancies

We endeavour to provide you with the preeminent service to ensure you receive optimum quality furniture of your choice to last you for many years by working with you through close contact of every stage from your first call of enquiry to delivery and after sales service. However if you do wish to place a complaint or have some form of disagreement please contact Mrs. Nurcan Oztas via email nurcan@leberta.co.uk