Returns and Refunds
On regular store items you can cancel your order and receive a full refund up to 14 days after placing your order. For goods made to order or special orders after the 14 day period consumer contract regulations to cancel the order do not apply. However, if the goods have a manufacturing fault after a delivery we will endeavour to repair or replace as necessary.
We will ask you to check that your delivered products have arrived in perfect condition (EXCLUDING DISPLAY ITEMS), before signing the delivery form, so please open and check your order when you receive it. If you are not satisfied with the goods upon delivery, please note this on the delivery form and contact us as soon as possible. All items and parts of the item must be checked for any damage prior to assembly. Display items are sold as seen.
If the delivered item does not match your order, is damaged, has a manufacturing fault or is incorrectly supplied, please contact us as soon as possible to discuss a repair or replacement. If your complaint appears valid we will arrange for collection of the item by our team, who will advise you of a proposed collection date. We will require you to take care of the item after you have taken delivery of it until it is collected, as it might be necessary to return it to the manufacturer. Goods must be returned to us in a saleable condition and we reserve the right to make reasonable deductions from the amount refunded to you if there is signs of wear and/or damage to the Goods. Please include your customer order details with the item(s) to be returned, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to discuss a possible replacement.